Privacy Policy

This Privacy Policy applies to all websites we own and operate, including all online and mobile services and products, collectively referred to as our ‘Websites’ and ‘Services’. ‘Personal Data’ means identifiable information about you, such as your name, email, address, phone number, payment details, support queries, betting history, chat comments, etc. If data cannot identify you (e.g., anonymized or aggregated data), this Policy does not apply. We may update this Policy occasionally. Significant changes will be communicated via notifications on the Websites or by email.

We collect and process your Personal Data when you use 1win Website or Services via:

• Data you provide directly: when registering, verifying your identity, submitting documents, contacting support, or during anti-money laundering and anti-fraud checks;
• Data collected automatically: includes IP address, device and browser details, system activity, date/time of access, referrer URL, cookies and tracking technologies (like Google Analytics), transaction details, and account activity;
• Data from third parties: we may supplement our records with data from trusted third parties such as payment providers or publicly available sources to validate and improve our Services.

We process your Personal Data only when legally justified, including:

• Performance of a contract: necessary to provide Services, process transactions, or manage your account;
• Legal obligations: compliance with laws such as anti-money laundering, responsible gaming, and licensing conditions;
• Legitimate interests: for business purposes like improving services or preventing fraud, provided they don’t override your rights.

Your consent: for specific cases like marketing communications.

We use your data to:

• Operate and maintain our Websites and Services, fulfilling your requests (contractual basis, legitimate interest);
• Verify your age, location, identity, and self-exclusion status, and manage your account (contractual basis, legitimate interest);
• Fulfill legal duties and comply with regulations to prevent illegal activities, including money laundering and match-fixing (legal obligation);
• Provide customer support for technical, payment, or other issues (contractual basis);
• Improve, test, and develop new features to optimize your experience (legitimate interest);
• Protect users and our systems from fraud, abuse, and security threats (legal obligation, legitimate interest);
• Analyze anonymized data and prepare reports internally or publicly (legitimate interest);
• Facilitate and confirm financial transactions (contractual basis, legitimate interest);
• Assess fraud risk and verify identity through third parties (legal obligation, contractual basis);
• Monitor gambling behavior for responsible gaming (legal obligation, legitimate interest);
• Manage betting activity, risk, and odds (legitimate interest, contractual basis);
• Enforce agreements and legal rights (contractual basis);
• Share information within our corporate group for administrative purposes (legitimate interest);
• Communicate operational updates, marketing (with consent), and respond to your inquiries (contractual basis, legitimate interest, consent).

We may share your Personal Data with:

• Other companies in our corporate group for administration and compliance;
• Third-party service providers, such as payment processors, identity verification services, hosting providers, and marketing partners, bound by confidentiality agreements;
• Regulators, law enforcement, courts, licensing bodies, and fraud prevention agencies when legally required or to protect rights;
• Referral partners and affiliates for partnership fulfillment;
• Third parties with your explicit consent.

Your data may be transferred to and processed in countries outside your residence, including outside the EEA. We ensure adequate protection by applying mechanisms such as European Commission’s Standard Contractual Clauses and appropriate safeguards to protect your data according to applicable laws.

We protect your Personal Data by:

• Encrypting data in transit and at rest using TLS with 256-bit encryption;
• Limiting access to authorized personnel only;
• Securing networks with firewalls, intrusion detection, and network segmentation;
• Housing data in secure data centers with physical and operational controls including 24/7 monitoring and access restrictions;
• Continuously monitoring security systems to detect and respond to threats;
• Regularly updating security policies and infrastructure in line with best practices.

We retain your data only as long as necessary:

• You can edit or delete data linked to your account at any time, including chat posts or closing your account;
• After account closure, data may be retained up to five years to comply with legal and regulatory obligations and to resolve disputes;
• Certain data is retained longer to prevent fraud, comply with tax and AML laws, support accounting, enforce agreements, and ensure service continuity;
• Data deletion is performed securely or anonymized when retained.

You have rights including:

• Accessing and obtaining copies of your Personal Data;
• Correcting inaccuracies in your data;
• Requesting erasure where appropriate, noting some data may be retained for legal or legitimate reasons;
• Restricting processing in certain situations;
• Objecting to processing based on legitimate interests or direct marketing;
• Withdrawing consent at any time without affecting past processing.
• Opting out of marketing communications via unsubscribe links or contacting support;
• Lodging complaints with data protection authorities.

Requests can be made by adjusting your account or contacting support@1w-bet.com. We may verify your identity before acting on requests.

We use Google Analytics to understand Website usage. It collects information such as visit frequency, pages viewed, and referrer URLs. Only your IP address is collected, not your name or other identifiers. Google Analytics uses cookies to recognize returning users; these cookies are only accessible to Google.

You can opt out by disabling cookies in your browser or using Google’s opt-out tools. For more details visit Google Analytics and Google Cookie Policy.

All critical communications between you and our Websites are encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption, protecting your personal and financial data.